Withdrawal from the contract

VII.Right to Withdraw from the Contract

7.1. the customer, being a consumer as defined in art.Under Article 22[1] of the Civil Code, you have the following rights under the law – the right to withdraw from a distance contract, without giving any reason, by submitting an appropriate written statement within 14 days and sending it to the Lady's Nails Cosmetics address provided in these Terms and Conditions.

7.(2) The 14-day period shall be counted from the day on which the Goods were delivered.

7.3. The consumer’s right to cancel the contract is excluded in the following cases:

    the commencement—with the consumer’s consent—of the provision of services via the Internet.ladys-nails.EU, within 14 days of the contract’s conclusion;

    music and audiovisual recordings, as well as computer programs stored on digital data storage media, after the consumer has removed their original packaging;

    regulations, printed specifications, safety data sheets, customer cards, and instructions ordered for specific purposes.

    contracts for services where the price or remuneration depends solely on price movements in the financial market;

    goods (services) with characteristics specified by the consumer in the order placed by him or her, or closely related to him or her; goods imported at the Customer’s request.

    goods that, due to their nature, cannot be returned or that are subject to rapid deterioration;

    a contract in which the subject of the service is an item delivered in sealed packaging that cannot be returned after the packaging has been opened for health or hygiene reasons, if the packaging was opened after delivery; this applies to opened containers of creams, lotions, gels, acrylics, nail art and nail polish, facial masks, scrubs, wax, henna, adhesives for eyelashes and nail tips, removers, primers, liquids, degreasers, disinfectants, tissues, bandages, custom-made orthotics, and single-use products.

    a contract in which the subject matter of the performance is an item subject to rapid wear and tear; this applies in particular to precision tool blades, such as disposable surgical scalpel blades, podiatry chisels, and podiatry clipper blades, which may become damaged as a result of use.

7.(4) In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded.The items provided by the parties shall be returned in their original condition, unless a change was necessary within the scope of ordinary management..The refund should be issued immediately, no later than within 14 days.Please return the purchased merchandise to the following address:

Lady's Nails Cosmetics
17 Świętego Stanisława Street
44-240 Żory

7.5. Goods returned by the Customer should be properly packaged and secured to ensure that the shipment is not damaged during transport (cardboard box plus cushioning materials, e.g., Styrofoam, cushioning film)..If the merchandise was delivered in its original packaging, it should be returned in that same packaging.

7.6. The Customer is responsible for the cost of packaging, returning the merchandise to the seller, and the associated risk.

7.7. The value of the returned goods will be refunded to the customer’s bank account no later than 14 days from the date of receipt of the notice, upon receipt of the goods undamaged during shipping..The customer does not ship goods using the "cash on delivery" option.

7.8. Lady's Nails Cosmetics will reimburse the cost of the cheapest shipping option offered in the store.This applies to shipping costs to the customer.The customer is responsible for shipping costs from the customer to the store.Lady's Nails Cosmetics is not obligated to reimburse the customer for any additional costs incurred by the customer.

7.9. A consumer has the right to file a complaint under the warranty if the consumer good is defective.In particular, when a physical defect in the ordered product means that it lacks the characteristics that a product of this type should have,  or if it lacks characteristics that the seller assured the consumer it would have, or if it is unsuitable for the purpose that the buyer communicated to the seller, or if the ordered product was delivered to the buyer in an incomplete condition.Legal basis: Art..Sections 556 1 and 556 3 of the Civil Code.

Please read the additional information Can I return this product?? (link)