Terms and Conditions

I.GENERAL INFORMATION:

1. The ladys-nails online store.eu is owned by the company Lady's-Nails, located in Zory (address: 44-240 Zory, św.17 Stanisława Street), Poland – later described as a store.
2. A person or company that has placed an order online or by phone is referred to later as a Customer.
3. The Store reserves the right to make changes to these regulations.The rules take effect as soon as they are published on the Store's website.
4. The Store is required to keep confidential the information we have learned from our Customers.We use the information you provide for purposes such as fulfilling orders, responding to your requests, and communicating with you.We do not share information about our customers with third parties.
5. The Store reserves the right to remove products from its selection and/or change their prices without providing any reasons..
6. The Store reserves the right to refuse to fulfill an order if it has reason to suspect, e.g.an email address and/or a phone number is missing, making it impossible to confirm an order.The same applies to a situation where the information about the Customer is incomplete.
7. The prices of all products included in our offer are listed in Polish zloty or euros and are final prices.This means these are gross prices that include all taxes.
8. The Customer's request for an invoice means that Lady's Nails Store is entitled to issue an invoice for the purchased products without the Customer's signature..
9. For corporate customers, invoices are issued automatically if their name and tax identification number (e.g.NIP (in Poland) are provided.Later, it will be impossible to receive an invoice.
10. A foreign customer may obtain an export invoice (with net prices) provided the customer clearly informs the store of this request when placing an order.
11. Please contact the store if you have any questions or concerns..

II.PURCHASE ORDER:

1. A transaction is completed as soon as the customer has added the products to the shopping cart and confirmed the order.Placing a purchase order is considered equivalent to accepting the Lady's Nails Online Store Rules and Regulations.
2. In the online store, you can place your order 24 hours a day, seven days a week, all year round.
3. After placing your order, you will receive a confirmation by email or phone.It is impossible to cancel an order that has already been confirmed.
4. Purchase orders are fulfilled in the order in which they are placed and in the order in which final payment is received in the bank account.
5. The minimum order value for online wholesale purchases is 50 euros (gross)..
6. The final payment is calculated based on the prices of the purchased products, shipping rates, or cash-on-delivery charges.The product prices listed on the Lady's Nails website do not include shipping or cash-on-delivery fees, which are paid by the customer.
7. Shipping costs are added to the order total, and the customer is notified of the final amount to be paid into Lady’s Nails Cosmetics’ bank account.The Customer is required to make payment within 14 days.
8. Failure to pay within 14 days constitutes cancellation of the order.
9. You can pay for an order and pick up your purchased items at the Lady’s Nails Cosmetics office in Zory, Poland.
10. If any products in your order are currently out of stock, we will contact you by email or phone.At the same time, we will inform you about any delivery delays resulting from the temporary unavailability of the products you ordered.
11. It is prohibited to combine wholesale orders with retail orders placed in the online store.

III.SHIPPING & DELIVERY:

1. The Store recognizes the importance of protecting the products you have ordered during shipping.That is why we take care to ensure proper packaging so that your items are delivered in perfect condition.
2. Both international and domestic (within Poland) deliveries are sent by courier.The shipment is processed no sooner than payment for the order has been received..

IV.COMPLAINTS & RETURNS:

1. If you have any problems or complaints, please contact the store immediately.
2. You should unpack your delivery in the presence of a representative of the shipping company.If mechanical damage to the products (resulting from transportation) is noticed, please prepare a report signed by both the Customer and a representative of the shipping company.Only if you follow this procedure will the Store accept your complaint regarding damage to the products that occurred during shipping..Otherwise, you should file your complaint with the shipping company rather than with the Store.
3. Returned items must not be damaged, opened (if in their original packaging), used, or incomplete..This does not apply to gels, acrylates, polishes, and custom-made items when more than one item is ordered.
4. Customers are guaranteed a product exchange or a refund (in the amount of the product price) if their complaint is deemed valid and the damage resulted from the Store’s improper operations..
5. Once the customer's complaint has been accepted, the money is deposited into the customer's account or refunded via money order within 14 business days..The packaging cost and shipping charges for returned products are paid by the Customer.
6. The Store does not accept cash-on-delivery packages.
7. Complaints regarding poor product packaging, leaks, tears, etc..are accepted only if the Customer has picked up their shipment no later than one day after it arrived.